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Teaching Notes: Call-Yachol

Dr. Inbal Abbou
Kibbutzim College of Education

Call Yachol is a social enterprise that does not seek to maximize profits but to promote social change, which is the core of its vision. Over half the company’s employees and managers are people with disabilities, and for many, CY is their first place of employment. Other employees come from marginalized populations in Israel, such as Arab women, “youngsters” over 60, ex-convicts, single mothers, and Samaritans.  In spite of these challenges, the employees achieve regular productivity, provide excellent service, and, most importantly, earn industry-standard wages. CY is leading a change in how companies perceive the employment of disabled and disadvantaged people and is the proud employer of more than 230 employees at four call centers.

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